If you would like to temporarily pause your ExpatTV service, please visit our website and complete the “Pause / Restart ExpatTV Service” form located at: https://expattv.org/pause-restart/
Your ExpatTV service will be paused at the end of your current billing period. Keep in mind that for most ExpatTV accounts, we bill you in arrears, at the END of the service period, never in advance, so you will owe a full month’s service at the end of the billing period during which you pause your service. We do not prorate partial months.
For example, if your billing date is the 12th of each month, and you told us on the June 25 that you want to suspend your service, it will be suspended effective July 12 (your next billing date), and the full monthly bill will be due on July 12.
Then, when you are ready to reactivate your ExpatTV service, just visit the form again and let us know once you are ready to reactivate your ExpatTV service. There is no need to contact us in advance as we cannot schedule your reactivation in advance. Activation takes less than one minute once we receive and process your request. Contact us on the day you want to reactivate, or one day prior, and your ExpatTV service will be reactivated. Your billing date will be reset to the date that your service is re-activated. For example, if you told us to reactivate your service on June 22, then we will do so, your billing date will be reset to the 22nd of each month. For most ExpatTV accounts, you will receive your first bill after reactivation on July 22nd. For pre-paid accounts, your first bill will be due upon reactivation.
We only have a few clients who turn their service off/on. The vast majority of part-time residents of Mexico get comfortable with their ExpatTV service, and they take their devices back to the U.S., Canada, and elsewhere, around the world.